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Update: Introducing new security measures for your SCP Investor portal

  Southern Cross Partners  ·  2 minute read

Untitled design (9)

 

Cyber crime is on the rise, and as a company that offers peer-to-peer lending services via an online portal, part of our promise to you is to keep your safe and secure. We've introduced additional security measures that will do just that. Learn more here. 

 

Southern Cross Partners is enhancing the security of the Investor Portal, which will be in use from 9am, Monday 17 February.

Here’s what you’ll notice: 

  • Multi Factor Authentication (MFA) will now be required when you login. This means after you’ve used your portal password you will be asked to verify your identity using a one-time authentication code sent to your email.

  • New password reset function - If you forget your password, you will now be able to safely and easily reset your password yourself, without having to phone the office (unless your access is locked).

Please find instructions for these new measures below.

How to use MFA when logging into the SCP Investor Portal

  1. Open your email account ready to receive the one-time code.
  2. Navigate to the SCP Investor Portal login and enter your Client ID and password.
  3. Once you’ve entered your password, you will be asked to enter a 6-letter code.
    TIP: Do not close (X) the portal browser down, use the minimise line (_) instead so you can easily bring it back up to enter your code.

We’ve found a helpful YouTube video to show you how to navigate between tabs in a browser, check it out here.
MFA code portal image

 3. Go back to your email account and find the the one-off Multi-Factor code sent to the email address we have registered for you. The code and will appear immediately, and automatically in the email as a simple 6 letter code . TIP: It's helpful to write this down.

(NOTE: Below is an example only). Please note this code is a one-off code only and is valid for 10 minutes. TIP: Delete after use.
MFA email-1

4. Bring back up the investor portal page and enter the Authentication code into the login box and click ‘Sign In’ TIP: the code can be entered with either upper case or lower case letters.

How to reset your SCP Password

If you forget your password, no matter what time of the day, simply click ‘I’ve forgotten my password’ below the sign in button on the login page.
Forgotten password-1
  • Enter your email address registered to your SCP account on the next screen and click ‘Send Password Reset Link’.
    Please note, if your email is not unique within our system, you may need to also enter your Client ID or Client Web ID to receive the email.     
Password link
  •    Go to your email inbox and click on the reset link we sent to you. 
  •    Follow the instructions on screen to create a new password and login. (Passwords must contain an uppercase letter, lower case letters, a number and a symbol and be between 6 and 10 characters. Please ensure it does not resemble your name or client ID.)

However, if you have locked yourself out of your account you will need to first call the office to have the lock removed, before you can reset your password..

If you encounter any problems logging in, the team in the office are available between 8:30am - 5pm on 09 53 52239 and we’ll be happy to assist you.